Yes, we ship all over the world. We provide FREE Express worldwide shipping on all orders over $100 in our shop. Shipping costs will apply for purchases under $100, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Ready-to-ship items are shipped out within 3-5 business days. Made-to-order items are shipped within 10-15 business days as they are made just for you unless otherwise noted.
It takes 3-6 business days to deliver parcels to the USA, and 3-9 business days to Europe. We deliver worldwide, and the delivery can take up to 10 business days to some countries.
We partner with shipping companies of international repute such as UPS, EMS Express delivery or DHL. Immediately we ship your order; we will send you your tracking number.
All our jewelry pieces have a lifetime guarantee on them except in cases where the jewelry gets damaged permanently as a result of using the jewelry wrongly or attempting to repair it in other shops. Regardless of what happens, we will do our best to resolve any problem you may have with your jewelry. Most times, we offer free after-sales services to our clients and each case is treated individually. Contact us if you have any issues to discuss.
Yes, we will need the exact and correct size of your ring. We advise that you visit a jewelry store close to you. Get your ring size measured by a professional.
Wrist and hand sizes are not the same, and we make our bracelets according to a variety of measurements. You do not want to get a bracelet that is too small or too large delivered to you, which is why you have to know what your bracelet size is. To do this yourself, cut a strip of paper and wrap it around your wrist. Adjust it to your desired size and cut the paper then, measure it. This dimension will be used to make your bracelet.
Contact us for more details about this, and we will implement your specifications and requirements in the BlackTreeLab style.
Yes, we can make the jewelry using stones that clients send us. You can send your stone, and we will make a ring for you in our style.
No. We do not use other silver or gold to make your jewelry.
All our silver jewelry pieces are made with high quality 925 sterling silver, which contains 7.5% of copper and 92.5% of silver. This is so because pure silver is somewhat soft and copper is added to make it stronger and harder. Other alloys that can be added to silver include zinc, platinum, germanium, boron and silicon.
We make sure we pay utmost attention to details in every piece of jewelry that we make. The oxidation technique is used to give more volume to the design. In the end, what we get is a piece of jewelry that looks natural and vivid.
Our rings do not leave any color on your skin, nor do they tarnish. Some people get these color marks because their body and skin are acidic. It means they should consider changing their diet to one that is more alkaline.
This is determined by how well you take care of the jewelry. Please refer to our recommended tips for taking care of silver.
We aim to make you happy. But if you are not pleased with the style of jewelry you received, please get in touch with us and send your parcel back within 21 days of receiving the order. We will send you an address to send the jewelry to. Please make sure you keep the jewelry in its original package, and the jewelry remains unused. We also do not accept returns of custom designs.
You have the option of getting your jewelry made with 14K white, rose or yellow gold and we can cover the jewelry with hypoallergenic rhodium plating.
If the stone in your jewelry gets damaged or lost, please get in touch with us. We will evaluate what it will cost to replace it and give you an address to send it to. Once we receive it, we will replace the stone.
Unfortunately, we don't accept cancellations of orders.
Yes, we accept payment plans. Your payment can be divided into several parts. Make sure you get in touch with us to discuss more about this.
Yes, we provide free returns for US customers. Please, check the details at our Refund policy page. All Returns are generated through our online return portal.
We provide a refund once we receive the jewelry back. We need to check if everything is good with the product, and if all instructions are compiled by the customer. We issue a full refund minus shipping fees (if applied).
Yes, you can exchange a ring within 21 days after delivery date. The customer should cover the price difference if a new product price is higher. We will refund the difference in case the price of a new ring is lower. The custom should send the 1st item back. The customer should cover shipping fees from Indonesia of a new item.
The following items are not subject for refunds or exchanges: Custom, customized items and jewelry with engravings; Worn, damaged jewelry and jewelry without the original box; Gift cards.