Handmade Jewelry Pieces by BlackTreeLab
LifeTime Warranty & Customer Support
Our exquisitely crafted jewelry pieces are a testament to their reliability and quality. Handmade with meticulous attention to detail, each ornament undergoes a thorough inspection before shipment to ensure the highest standards of craftsmanship.
At Blacktreelab, we consider every item we create as our responsibility and commitment to you. We take great joy in offering our valued customers the opportunity to benefit from our lifetime warranty, providing peace of mind for any issues that may arise during their usage:
- We offer free repairs anytime after purchase for any manufacturing issues (production defects). If the problem arises within 90 days, we'll cover the shipping and handling costs, otherwise, it will be at the customer's expense.
- In the case of natural wear and tear, such as cleaning, polishing, securing loose stones, fixing prongs, or refreshing oxidation, we are delighted to offer free repairs at any time after purchase. If the issue occurs within 90 days, we'll cover the shipping and handling costs, otherwise, it will be at the customer's expense.
- For instances of improper use, dents, major scratches, damages, broken stones due to impact, or contact with chemicals that may damage the jewelry materials, we can provide repairs, but the repair and shipping costs will be chargeable at any time.
After we receive your item, we'll take a close look within 2 business days and figure out which category your case falls into. We'll then reach out to you with a plan of action that we believe will work best. In any of the mentioned cases, please feel free to reach out to us through any convenient channel (Instagram, Facebook) or email us firstname.lastname@example.org with your order number, quality concerns, and if possible, attach relevant photos. We will promptly get in touch with you to discuss the next steps and provide a solution. Your satisfaction is our top priority, and we are here to assist you every step of the way.