SHIPPING

Ready-to-ship items ship out within 1-3 business days. Made-to-order items will ship within 2-3 weeks (around 15 business days) as they made just for you unless otherwise noted. 

Please send us a message if you need a rush order, we will see what we can do. Your package will be sent as soon as the item(s) are ready. 

We provide EXPRESS WORLDWIDE SHIPPING for all items in our shop. All items ship via EMS (Express Mail Service) or DHL, or other express delivery services with good reputation. It includes tracking number for all packages.

We need your contact phone number for delivery. DHL doesn't accept parcels without full name, complete address or phone number. Please note we cannot deliver to PO Boxes.


Express Delivery takes approximately 3-6 days to USA, Canada; 3-9 days to Europe. 

Delivery time may vary and we cannot be held responsible for any delays caused by mail service.

All orders will be sent in a special bags for protection and safe travels.

RETURNS

We accept returns within 21 days of date of delivery and provide return for full refund (minus the shipping fees) if you are not completely satisfied. The item must be returned in the same condition as when shipped with all original packaging, tags and papers. The buyer is responsible for postage for the returned item unless it is deemed defective by BlackTreeLab. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

*We don't accept returns on custom design orders.