Ready-to-ship items ship out within 1-3 business days. Made-to-order items will ship within 2-3 weeks (around 15 business days) as they made just for you unless otherwise noted.
Please send us a message if you need a rush order, we will see what we can do. Your package will be sent as soon as the item(s) are ready.
We provide EXPRESS WORLDWIDE SHIPPING for all items in our shop. All items ship via EMS (Express Mail Service) and DHL. It includes tracking number for all packages.
Express Delivery takes:
3-6 days to USA, Canada, Australia, Asia, Africa, Middle East;
3-9 days to Europe.
Delivery time may vary and we cannot be held responsible for any delays caused by mail service.
Each piece comes in gift box. All orders will be sent in special bags for protection and safe travels.
We need your contact phone number for delivery. DHL doesn't accept parcels without full name, complete address and phone number. Please note we can't deliver to PO Boxes.
➡️ COVID-19 update: Our online store is open and fully operational. We take all preventive measures, and organised in-home production. We are working hard to ensure your beautiful pieces are made and delivered to you in timely manner.
We still use DHL Express or EMS Express delivery companies which ship worldwide!
Satisfaction Guaranteed - We accept returns within 21 days of date of delivery and provide return for full refund if you are not completely satisfied. The item must be returned in the same condition as when shipped with all original packaging, tags and papers.
The buyer is responsible for postage for the returned item unless it is deemed defective by BlackTreeLab. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
*We don't accept returns on custom design orders.