Men's wedding band "Louise"

Fine Silver and Gold

Our pieces of jewelry are made from 14K white, rose or yellow Gold and 925 Sterling Silver.

Natural Stones

For every one of our designs, they are made from natural stones such as amethysts, aquamarines, fire opals, labradorites, rubies, sapphires and a host of others. We select our materials carefully, and we make sure we choose them ourselves.

Made by Hands

All our jewelry are handmade. This is why our production process takes some time. We take our time to craft unique pieces for our clients. Our master is an expert maker of jewelry with more than 15 years in the business. He has traveled far and wide to master unique methods, which is why BlackTreeLab is the most preferred jewelry maker.

Utmost attention to details

We are not after mass production. Our master pays complete attention to every one of our creations to ensure that the design gets an accurate cut and precise design. Our master is a perfectionist, and we do not ship out orders unless we know that it has attained the highest possible level of perfection.

Express Delivery Worldwide

At BlackTreeLab, we ship jewelry to every part of the world. We have partnered some of the most trusted delivery companies of international repute such as EMS Express Delivery and Express DHL. We have served satisfied customers in Europe, Great Britain, the USA, Asia, Russia and South America. Most of these countries receive orders in 3 to 5 days, but for some countries, it could take up to 10 days.

Lifetime Warranty

All of our jewelry pieces have a lifetime warranty on them except in situations where the jewelry is handled inappropriately, gets damaged permanently, or there is an attempt to repair it in another jewelry shop. We would still try to help in any way we can.

Any stone, gold or silver used in your jewelry are our responsibility. We also fix wrong ring sizes for free in case you got the wrong ring size. If anything should go wrong with your jewelry, get in touch with us immediately so you can ship the jewelry to us for fixing.

The best thing is for us to fix the jewelry for you because if you take it to other jewelry stores, they may damage it even further and this will void the lifetime warranty that you had on it. Just send it back to us, and after a few weeks, we should have it ready for you.

➡️ COVID-19 update: Our online store is open and fully operational. We take all preventive measures, and organised in-home production. We are working hard to ensure your beautiful pieces are made and delivered to you in timely manner. 

Payments

We accept Visa, Master, Discovery, American Express cards through PayPal from anywhere in the world. You do not need to have a PayPal account in order to make a payment.

If you are registered with PayPal, you can pay using PayPal Express checkout. 

All credit card payments on BlackTreeLab website are 100% safe and covered with PayPal Buyer Protection. Payments are handled through PayPal secure website. We do not store nor process any of your credit card or other financial data.

BlackTreeLab will never share your contact details with any other company or person.

Custom Duties

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

Shipping

We provide FREE Express worldwide shipping for all items in our shop. All items ship via EMS (Express Mail Service) and DHL Express. It includes tracking number for all packages.

Ready-to-ship items ship out within 1-3 business days. Made-to-order items will ship within 2-3 weeks (10-15 business days) as they made just for you unless otherwise noted. 

Please send us a message if you need a rush order, we will see what we can do. Your package will be sent as soon as the item(s) are ready. 

Express Delivery takes:

3-6 days to USA, Canada, Australia, Asia, Africa, Middle East;

3-9 days to Europe. 

Delivery time may vary and we cannot be held responsible for any delays caused by mail service.

Each piece comes in a gift box. All orders will be sent in special bags for protection and safe travels.

Please, be informed that contact phone number of the recipient is required for Express delivery. 

Please, contact us if your address contains PO Box, APO (Army Post Office) or FPO (Fleet Post Office).

Returns

Satisfaction Guaranteed - We accept returns within 21 days of date of delivery and provide return for full refund if you are not completely satisfied. The item must be returned in the same condition as when shipped with all original packaging, tags and papers.  

The buyer is responsible for postage fees for the returned item unless it is deemed defective by BlackTreeLab. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

*We don't accept returns on custom design orders.

Missing Delivery

All BlackTreeLab orders include tracking numbers. We strongly recommend all customers to monitor the shipping progress of the orders using this tracking link at our website: https://blacktreelab.co/apps/tracktor/track. If you have any problems or questions on checking the tracking status, please contact us immediately at help@blacktreelab.co, and we will be glad to assist you. 

BlackTreeLab cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Warranty

All our jewelry pieces have a lifetime guarantee on them except in cases where the jewelry gets damaged permanently as a result of using the jewelry wrongly or attempting to repair it in other shops. Regardless of what happens, we will do our best to resolve any problem you may have with your jewelry. Most times, we offer free after-sales services to our clients and each case is treated individually. Contact us at help@blacktreelab.co if you have any issues to discuss. Shipping costs may apply.

Copyright

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by BlackTreeLab. 

Privacy Policy for BlackTreeLab

At BlackTreeLab, one of our main priorities is the privacy of our visitors. Our Privacy Policy document contains types of information that is collected and recorded and how we use it.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.